General Manager

As a General Manager, you are the leader of everything within your unit. You have a proven track record in developing people and attention to detail. Your team will work for you in delivering your overall goal of running a successful business and whilst you make sure every aspect of the business is running seamlessly, your team will learn to work with the detail and standards we expect.

You will spend the majority of your time with your people to make sure your teams are as bought into success as you are. You are expected to be leading from the front at all times in your site.

Working with your management team, you will ensure that the development of your team is happening with appraisals and performance chats, promoting the development of future managers. All HR matters will fall to you so ownership over your whole unit is a must. You will work to have a constant stream of people ready to take their next career steps, even if this means promoting to a new site for their next opportunity.

Our guests expect a lot from us and you are the leader at the forefront in delivering this. From guest experience right through to the health and safety to compliance of the site, you are here to ensure we excel at all. You will take full ownership and accountability of everything within it.

Your responsibilities:

• Ensure every guest interaction is ultra-positive and with the intention of getting them to have a return visit
• Undertake all General Manager responsibilities where relevant/needed
• Lead by example always, leading your management team at all times.
• Always follow the induction procedure when onboarding new team members.
• Demand only the best guest experience and use the tools available to you to help track this.
• Liaise with the Assistant Manager to ensure good training practices are being implemented and followed.
• Actively encourage your Managers to engage in learning activities, promoting the need for experts within the business and the development of Future Managers
• Reflect on targets and work with your AM and rectify when not within the target.
• Take full responsibility for the training and development of your management team
• Ensure Department managers are keeping to targets
• Ensure department are kept up to date with training, absences, lateness, holidays etc.
• Manage the results from all Health Checks to ensure actions plans are being worked on.
• Ensure the site is always fully compliant in line with company and EHO targets
• Take full responsibility for site financial performance
• Ensure every department has an up to date Talent Pipeline with training needs and succession plans
• To be passionate about food, service and standards

Skills Required:

• Recruiting, training and motivating your staff
• Doing regular stock-takes and ordering as necessary
• Handling deliveries
• Maintaining the condition of beer and wine
• Overseeing or liaising with the kitchen
• Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal responsibility for the premises
• Enforcing health and safety rules
• Adhering to budgets, increasing profits and managing cashflow
• Dealing with customers

Why you should join us at The Maple:

• The chance to work for an award-winning business.
• The opportunity to work for a diverse company
• No split shift
• You’ll have Christmas Day off to enjoy with your friends & family
• Access to industry-leading training and development.
• A competitive salary.
• Company pension scheme
• A sensible working week. OK, everyone says this but we genuinely mean it! We will always try and make sure you do sensible hours and can be your best.
• A business that cares about you and your career development.

The Finer Details:

Hours: Full & Part-time available
Holiday: 5.6 weeks pro-rata
Annual Salary: £37k per year + tips

How to apply:

Please send a copy of your CV & covering letter to hello@the-maple.co.uk